Privacy policy

Last updated: 23 September 2026

This Privacy Policy explains how Poshatva ("we", "us") collects, uses and protects your personal data when you visit poshatva.com or buy from us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

Contact and delivery details: name, phone number, email address, and shipping and billing address.
Order details: the products you buy, order value and payment method. Card and UPI payments are processed by our payment partners; we do not see or store your card details.
Messages: anything you send us on WhatsApp, email or through the website.
Device and usage data: IP address, browser type and how you use the site, collected through cookies.

How we use it

To process, ship and deliver your orders, and to handle cancellations and claims.
To send order and delivery updates by SMS, WhatsApp or email.
To answer your questions and give plant and product support.
To send offers and newsletters, only if you sign up. You can unsubscribe at any time.
To prevent fraud and meet our legal and tax obligations.

Who we share it with

We share only what is needed with the service providers who help us run the store: Shopify (our e-commerce platform), payment gateways, Shiprocket and courier partners for delivery, and messaging and email tools. We do not sell your personal data. We may disclose data where required by law.

How long we keep it

We keep your data for as long as needed to fulfil your orders and meet legal, tax and accounting requirements, and then delete it.

Your rights

You can ask to access, correct or delete your personal data, withdraw consent to marketing, or raise a grievance by contacting us using the details below. We will respond within 30 days.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how the site is used. You can block cookies in your browser, but some features may not work.

Security

We use reasonable security measures, and our store runs on Shopify's secure infrastructure. However, no method of transmission over the internet is completely secure.