Refund policy

Last updated: 23 September 2026

No returns or exchanges

Our products are soil mixes, fertilisers, compost and other natural gardening inputs. Once a pack leaves our facility we cannot check how it has been stored or handled, so we do not accept returns or exchanges, including for change of mind, wrong size ordered, or unused packs.

Damaged, wrong or missing items

If your order arrives damaged, you received the wrong product, or something is missing, we will send a free replacement (or refund you if a replacement isn't possible). To claim:

Contact us within 48 hours of delivery on WhatsApp at +91 84456 84783 or email info@poshatva.com.
Share your order number and clear photos of the pack and the shipping label. An unboxing video helps us resolve your claim faster.
Keep the product and packaging until your claim is resolved.

Claims made after 48 hours, or without photos, may not be accepted.

Order cancellation

You can cancel an order free of charge before it is dispatched by contacting us. Once an order has been dispatched it cannot be cancelled.

Refunds

Approved refunds on prepaid orders are made to the original payment method within 5–7 business days. For Cash on Delivery orders, we will refund to your bank account or UPI ID.